F.A.Q
F.A.Q.
(Frequently Asked Questions)

Q. Do I have to pay any other service charges?
A. No, the price shown is all you pay including delivery, handling, and the flowers. All the prices are quoted in U.S. dollars unless specified otherwise.

Q. How long will it take to deliver the flowers from time of an on-line order?
A. We guarantee requested day delivery if we receive your paymentthree business days prior to the scheduled delivery date. Please allow ample time for a check to arrive in mail or a wire transfer to clear at the bank. If we make a late delivery, we will issue you a credit for a free flower delivery of equal or less value.

Q. What if my order can not be delivered on the requested day?
A. There have been situations when recipient was not in on the day we delivered the flowers, therefore, you are highly recommended to give us alternative days for delivery. We will attempt one redelivery and if the recipient is still not in, we will have to abort the effort and you will still be responsible for the payment.

Q. What if the flowers I chose are out of season?
A. We try to display and offer flowers which are in season. However, there will be instances where a requested flower will not be available. We will notify you by e-mail and substitute with your permission or issue a total refund.

Q. How do I use Chinese on the greeting message to the recipient?
A. You can use any type of Chinese software to write the messages at the "Customer's Note" area in the order form. Or we will translate your Englsih message into Chinese free of charge upon your request. Please limit to 15 English words or 30 Chinese characters.

Q. Can I have flowers delivered on a Sunday or a National Holiday?
A. Yes! we delivery 7 days a week and 365 days a year.

Q. How will I know if my gift was received?
A. We will send you an e-mail to confirm its delivery after it has been delivered.

Q. What if the recipient is not living in the city but suburban area, can my order be delivered?
A.We will inform you by e-mail if this is the case, and a $10 extra charge will be imposed.

Do you have any other Questions?

Please do not hesitate to E-mail Us.