Q. Do I have to pay any other service charges?
A. No, the price shown is all you pay; it includes delivery, handling, and the flowers or gifts. All prices are quoted in U.S. dollars.

Q. How long will it take to deliver the FLOWERS from time of an on-line order?
A. Orders to CHINA: We guarantee requested day delivery if we receive your payment 3 business days prior to the scheduled delivery date. Please allow ample time for a check to arrive in mail or a wire transfer to clear at the bank. If we make a late delivery, we will issue you a credit for a free flower delivery of equal or less value.
Orders to USA/CANADA: We guarantee requested day delivery if we receive your payment 4 business days prior to the scheduled delivery date. Flowers are not deliverable on Sundays or National Holidays. Please allow ample time for a check to arrive in mail or a wire transfer to clear at the bank. If we make a late delivery, we will issue you a credit for a free flower delivery of equal or less value.
Orders to Korea: We guarantee requested day delivery if we receive your payment 5 business days prior to the scheduled delivery date. Please allow ample time for a check to arrive in mail or a wire transfer to clear at the bank. If we make a late delivery, we will issue you a credit for a free flower delivery of equal or less value.

Q. How long will it take to deliver the GIFTS from time of an on-line order?
A. Orders may take up to 10 business days depending on the country so we ask that you place your gift orders two weeks or more in advance.

Q. What if my order cannot be delivered on the requested day?
A. There have been situations when recipient was not in on the day we made our delivery. Therefore, you are highly recommended to give us alternative days for delivery. We will attempt one redelivery and if the recipient is still not in, we will have to abort the effort and you will still be responsible for the payment. Please remember that we cannot deliver flowers to the USA and Canada on Sundays or National holidays.

Q. What if the flowers I chose are out of season or a gift item is out of stock?
A. If a flower you chose is out of season or a gift item out of stock, an equivalent or a up-graded equivalent substitution will be made.

Q. How do I use Chinese on the greeting message to the recipient?
A. You can use any type of Chinese software to write the messages at the "Customer's Note" area in the order form. Or we will translate your Englsih message into Chinese free of charge upon your request. Please limit to 15 English words or 30 Chinese characters.

Q. Can I have flowers delivered on a Sunday or a National Holiday?
A. Orders to China and Korea: Yes! we delivery 7 days a week and 365 days a year!
Orders to USA and Canada: Unfortunately, we cannot deliver on a Sunday or National Holiday in orders to the USA or Canada.

Q. How will I know if my flowers or gift was received?
A. We will send you an e-mail to confirm its delivery after it has been delivered.

Q. What if the recipient is not living in one of CHINA's cities but a suburban area? Can my FLOWER order still be delivered?
A. We will inform you by e-mail if this is the case, and a $10 extra charge will be imposed.

Do you have any other Questions?
Please do not hesitate to E-mail Us.